Product & setup help
For setup, calibration, reset or troubleshooting, begin with the guide for your model. If you still need help, tell us what you have already tried.
Open user guidesPlantMate Support
Let’s solve it together
Need help with a product, an order or your PlantMate setup? Send us the details and we will point you in the right direction.
Replies within one business day, Monday–Friday
Orders & shipping
For order changes, delivery questions or tracking help, include the order number and the email address used at checkout.
View shipping FAQsReturns & product issues
Review the return policy before sending an item back. For a damaged or incomplete order, include clear photos when possible.
View return policyEmail PlantMate
Help us help you faster
Email is the best way to reach us about orders, products, compatibility, setup and troubleshooting.
plantmateinfo@gmail.comPlease include:
- Your order number, if the question concerns an order
- The product name or G1/G2 model
- A clear description of the question or problem
- Any display message or indicator-light behaviour
- Photos or a short video when useful
Support is based in British Columbia and replies on Pacific Time. Messages received on weekends or holidays are handled on the next business day. If you do not see our reply, please check your spam folder.
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PlantMate designs automatic watering systems and practical components for indoor plant care.