Frequently Asked Questions

Please read our FAQ before sending us a message.

Customer is charged a competitive flat-rate shipping fee for most eligible orders. With this flat-rate shipping, you can buy as much as you like and only pay one fee.
$12.00  to Canada;
$25.00 to USA;
$45 to worldwide.

* Shipping fees are in Canadian Dollars (CAD); the exchange rate will be automatically updated upon check out.

It takes up to 7 business days to delivery within Canada and 14 business days to delivery outside of Canada.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
More detail at our Privacy Policy

Your order will be shipped within 1 business day.

Except Saturday, Sunday, and Statutory holidays in British Columbia, Canada.

Victoria Standard time zone: (Pacific Standard Time (PST), UTC -8) 

Confirmation or notification emails are sent automatically. If you just signed up an account with us, placed an order or just made some changes on your account, you should get an email from us right away, otherwise most likely our emails are treated as Junk mail (Spam mail) by your email receiver system. Check on your junk mail/ spam mail box and remove them from there.

No, you don’t. You can easily start buying products from our platfrom without registration.
We would still recommend you to create an account if you want to track all of your purchases in one place since that would give you an access to your purchase library.
You can create a new account when you are checking out, on your ‘CHECKOUT DETAILS ‘page, just simply check the ‘Create an account?’  on the low part of ‘BILLING DETAILS’ section.

If you have an account with us, you can download or view your invoice in your account under the orders section.

Otherwise, please feel free to email us at with your pro-forma invoice request and purchasing information, and we will promptly send you a pro-forma invoice.

Yes, you will receive the shipping tracking information email once your order is shipped.
or you can login to your account, tracking number will be under ‘Orders’ section in your account.

Your order will be shipped from the province of British Columbia, Canada.

During Monday to Friday that’s usually within a couple of hours. Evenings, weekends and hoildays may take us a little bit longer.

Please give us up to 1 business day to reply you back.

On very rare occasions that you didn’t hear back from us, please contact us again after 1 business day.

For reference:

Send us an email

We would love to hear from you!!!
If you have any questions please feel free to contact us at    

— OR —

Simply send us a message through the online form on this page. We will get back to you as soon as possible.