Answers that keep things growing

Most orders are shipped with UPS. We also use FedEx, and Canada Post may be used for certain destinations or packages. We select the carrier based on the destination, service availability and the most suitable delivery option for the order.

Most eligible orders use flat-rate shipping. Your final shipping charge and currency are clearly displayed in the cart or at checkout before payment.

In-stock orders are usually dispatched within one business day. Orders placed on weekends or British Columbia statutory holidays are normally processed on the next business day.

Please allow up to seven business days within Canada and up to 14 business days outside Canada after dispatch. Remote destinations, customs processing, severe weather and carrier delays may add time. Your tracking page provides the latest carrier estimate.

Yes. Tracking information is emailed after the order ships. Customers with an account can also check available tracking details under My Account → Orders. If the email is missing, please check your spam or junk folder.

Orders are shipped from British Columbia, Canada.

All currently available payment methods are displayed securely at checkout. Options can vary by country, currency and device.

PlantMate uses an encrypted connection, and payments are handled through the payment providers offered at checkout. Please review our Privacy Policy for details about how personal information is handled.

No. You can check out as a guest. Creating an account is optional, but it makes it easier to review previous orders, access eligible downloads and find tracking information in one place.

Customers with an account can open My Account → Orders to view available order documents. Guest customers, or anyone who needs a pro forma invoice, can email plantmateinfo@gmail.com with their name and purchasing details.

Check your spam or junk folder and confirm that the email address entered at checkout is correct. If the message is still missing, contact us with your name and order number, if available.

Contact us as soon as possible. Because orders are processed quickly, changes or cancellations cannot be guaranteed after an order has entered the shipping process.

PlantMate G1 is designed for soil-moisture-controlled watering of one indoor potted plant. PlantMate G2 supports two independent sensor-controlled watering zones, Timer Mode and a local web dashboard. Review the product pages, or tell us about your plants and setup for personal guidance.

Visit the User Guides page for setup, calibration, reset and troubleshooting information. Match the model number on your product to the guide before changing settings.

Visit Downloads for available files. Purchased digital products can also appear under My Account → Downloads. A product labelled as a file download does not include a physical item unless its product page says otherwise.

Confirm the model number, follow the matching guide, check that the reservoir has water, keep the pump submerged as instructed, remove tubing kinks and keep controllers and electrical connections dry. If the problem continues, send us the model, settings and a short description of what happens.

Keep controllers, power connections and other electronic components dry unless the product instructions explicitly state otherwise. Always follow the placement and safety guidance for your model.

Yes. The PlantMate shop includes pumps, sensors, tubing, watering rings, fittings and DIY components. Check each product description for dimensions and compatibility, or ask us before ordering if you are unsure.

Please review our Return & Refund Policy before sending anything back. Eligible returns generally must be requested within 14 days and must meet the conditions in the policy. Contact us before returning an item.

Email us as soon as possible with your order number, a short description of the problem and clear photos of the item and packaging. We will review the issue and help with the next step.

Coverage can vary by product. Check the product page or user guide for any applicable terms. For assistance, include your order number, product model, a description of the issue and photos or a short video when useful.

We normally reply within one business day, Monday through Friday. Messages received during weekends or holidays are handled on the next business day. If you do not see our reply, please check your spam folder.